- Supervise remote and local teams providing 1st level support to our users or customers.
- Familiar with ticketing tools and knowledge databases.
- Write and maintain operational documentations and procedure to increase first call resolution.
- Perform routine tasks and quality check in the ticketing system.
- Be part on a regularly basis of duties (24 x 7).
- Possible short mission abroad.
- Minimum 5 years’ experience, with hardware: PC, printers, servers and with Linux is a plus.
- Good knowledge in Microsoft products.
- Knowledge in ITIL V3/V4 Foundation.
- Fluent in French and English, German or Luxemburgish is an asset.
- Very good communication.
- Team management.
- Enthusiastic and highly self-motivated.
- Like to work in a multi-cultural and challenging environment.
- Willing to improve personal skills in new technologies.