- Based in Luxembourg, he / she will perform remote or local providing 1st level support to our users or customers,
- Write operational documentations,
- Diagnostic problems with applications or devices, first call resolution,
- Perform routine tasks and quality check in the ticketing system,
- Be part on a regularly basis of duties (24 x 7),
- Possible short mission abroad.
- Good knowledge in Microsoft products,
- Working experience with hardware: PC, printers, servers,
- Working experience with Linux is a plus,
- Knowledge in ITIL is an asset,
- Fluent in French/English (German or Luxemburgish is an asset),
- Very good communication,
- Team player and able to work autonomously,
- Enthusiastic and highly self-motivated,
- Like to work in a multi-cultural and challenging environment,
- Willing to improve personal skills in new technologies.