Responsibilities:

  • Based in Luxembourg, he / she will perform remote or local providing 1st level support to our users or customers,
  • Write operational documentations,
  • Diagnostic problems with applications or devices, first call resolution,
  • Perform routine tasks and quality check in the ticketing system,
  • Be part on a regularly basis of duties (24 x 7),
  • Possible short mission abroad.

Your profile:

  • Good knowledge in Microsoft products,
  • Working experience with hardware: PC, printers, servers,
  • Working experience with Linux is a plus,
  • Knowledge in ITIL is an asset,
  • Fluent in French/English (German or Luxemburgish is an asset),
  • Very good communication,
  • Team player and able to work autonomously,
  • Enthusiastic and highly self-motivated,
  • Like to work in a multi-cultural and challenging environment,
  • Willing to improve personal skills in new technologies.
Online application